No-Hassle Returns & Refunds
Money Back Guarantee
We guarantee our products 100% with a 30-day money back guarantee. We stand behind our products and all products are guaranteed against manufacturing defects in materials and workmanship for 30 days. Within the 30-day warranty we will refund, repair and/or replace parts or products that are defective in materials or workmanship.
Returns & Refunds
If you have created an account with us, you can request a return through your manage account section. Your complete order history is available in your my account section, and requesting refunds is easy. If you do not have an account: To make a return or request a refund please email customer service (email@example.com) with the subject line "returns".
Shipping Times & Options
We typically send your order out same or next day (with the exception of large wholesale orders or large items, like battle ropes, which take longer to process). Orders placed on the weekend (after 12pm Friday, PST) ship on Monday.
Delivery time depends on what service you choose (standard vs express vs overnight) and your distance from us. We ship most items from our warehouse in Leavenworth, WA.
Shipping Delivery Time - United States
We offer a range of shipping options via FedEx & USPS, including express and overnight options.
- Standard Shipping Delivery Time: If you choose one of the more affordable shipping options expect your order to arrive within 5-7 business days.*
- Want it quicker? Choose from our Express, 2-day and Overnight options for quicker delivery.*
*Expect longer delivery times if shipping to Alaska or Hawaii on our Battle Ropes (because of their size). Everything else we ship gets to Alaska and Hawaii within the above mentioned time frames.
Note that shipping times will vary by your destination country. We do our best to give shipping delivery date ranges on our checkout page, but international orders are often subject to delays. Specifically, if you are shipping to any country not on the developed countries list (as well as Italy & Spain), it's likely that your shipment will take 3-6 weeks to arrive.
Shipping services: We offer two international shipping services:
- FedEx: This is a door-to-door service.
- USPS: This is sometimes a door-to-door services, sometimes not depending on your location, especially First-Class Mail International. You may have to pick up at your local post office.
Also note: Your destination country may charge additional duties, taxes and fees that we are unable to incorporate into your shipping quote. Any such fees are your responsibility. Please note that duties, taxes, and/or any other fees originating from the destination country vary by region and change on a regular basis.
Shorten the slackline learning curve with this "top line." This "top line" is a balance aid for novice slackliners that is set up above the slackline within arms reach.
For those trying out slacklining for the first time, the helpline can be used to maintain balance during those first wobbly steps.
If you are looking to take it to the next level, throw a short piece of webbing or rope over the top of the help line and use the help line as an overhead guide while walking. T
he helpline can also be used by those looking to explore new tricks as a way to build the muscle memory of advanced or complex movements.
Easy setup: Can be mounted above any slackline to help beginners learn how to balance themselves. The line is 50 feet in length and comes with a two-piece ratchet system for easy tightening.
Avoid other guide lines that require knots or rely on friction to stay tight as they must constantly be readjusted.
Get more slackline time
This strap is great for novices and kids alike to get non-stop time on a slackline. If you are more advanced you can use the strap by itself and place it slightly above your head but within reach of your hands. If you are about to lose balance, just dab the line a little bit. For kids I use a Hangover S plus a regular carabiner and a short rope. With this setup kids get lots of asistance and can perform tricks that would be otherwise impossible. I usually set up three or four slacklines and put one of these for the kids so they can play nonstop. This line is NOT meant to be used as a slackline (thus making the negative review baseless). I have an 80 foot slackline and wish they made it a longer strap. You can fix this by attaching a regular one inch strapline with a cow hitch.